My experience throughout the past few years with Mac Soho has been great thanks to the manager Ashely. She shows great customer service skills, is very polite, welcoming and reliable. Not to mention responsible, from what I've seen she is hard working and stays on top of her staff, as the Mac boutique always seems to be on its toes.
The majority of the Mac Soho staff are friendly but Ashely stands out most with her radiant and welcoming smile. For those who have had a horrible experience with Mac Soho or Mac in general I would recommend giving them another chance with Ashley in mind. You won't regret it.
Xoxo Victoria. JC Ugh! I will echo previous negative reviews. The customer service is so non-existent that I will happily march into a Sephora across the street and spend my moolah away from MAC. Honestly one of the worst Mac experiences I've ever had. I usually appreciate Mac customer service and they're helpful with finding what you need, but its NOT the case at this store. You walk in and they're either severely understaffed or the staff is just off doing other things. When I went to go pay for it, the cashier asked me who pulled the concealer for me.
I replied myself-- she looked agitated about that fact and then went on to say she apologized for that and someone should have helped me with that. Later, my friend remembers she wants to buy a lip liner she's running low on. She asks someone on the floor and they "go find it". Five minutes later no one is back. Im sorry but do you see anyone trying to help us? WHY didnt the first staff person say that?? I do not need the headache. Truly awful service.knowledgebrief.vvinners.com/zigyc-ubi-la.php
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Alsenio is the best! I was able to find the exact lipstick I wanted viva glam taraji after doing several tests. Super sweet staff that make you feel very welcome. Thank you Alsenio, I cannot stop wearing this lipstick! I've been using Mac make up for about 15 years. As a result, I decided not to make the purchase. I have told everyone I know to never go to this location. If you're in desperate need of something, go to Sephora across the street. MAC products are fantastic, but definitely not worth feeling like garbage, when all you're trying to do is make a purchase.
Above and beyond!!! It is so nice to experience customer service like this. I brought 9 16 year olds to have their mark-up done for a birthday dinner. I spoke to the manager Kasha Ebin ahead of time to make sure we could be accommodated on a busy Saturday. When we arrived the girls were treated as celebrities. The store was packed but Aaliyah got to workin the girls doing amazing eye make up taking the time to see what each girl wanted to feel special.
Mariela joined us also creating amazing looks and helped the girls choose lipstick to purchase. Seeing we were in a time crunch The manager Had Mari also help out. All the artists did amazing work from natural to wow and Kasha wrapped up their purchase with some samples. It was an incredible experience. Also the store was so clean!! Thanks again ladies for all your hard work!!! I have been to many MAC stores and MAC counters and often the employees are rude and seem very uninterested in helping you out. I've had a few unpleasant experiences with MAC employees at this location.
I always know exactly what product I want, what color, etc. But I always have to approach an employee to help me grab the items. And once you approach them, without a doubt, you will get the rude bitch face. They act as if you're bothering them. You rarely get a welcoming greet. I thought it was just me, but I've seen them treat many customers this way.
Don't shop here.
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Go next door. The MAC counter employees at Bloomingdales are way cooler. Customer Service was ideal I actually went over here on my lunch and looked at their options. I know they are VERY different than the store. I also felt like their prices were cheaper, but I really don't know for a fact of that is true I think their customer service is pretty amazing and the guy who helped me was wayyy better than the stores I normally shop at. Also better than the Mac store in Brooklyn they were mean and rude. I was going to the store on 23rd flatiron district , but the service was horrible.
I knew what I wanted too, which pretty much sums up the idea of NOT giving them my service again. Any who I suggest you go there first to kind of get some play time, talk about the product and educate yourself with their people. Oh yeah Century 21 is crazy, but the cosmetic stuff and fragrance isn't that crazy go after work 5ish on a friday. It's kind of more chill there. Happy Cosmetic Shopping. The energy has changed, I noticed a lot of people not working there from just a year ago! The vibe is healthier now, I adore Nicole and her smile!
I love Mary and her spicy personality and Christa is amazing at makeup applications. My money has been well spent in this store, thanks guys! Went to a makeup class last night at the MAC cosmetics store in soho which was very informative. The host Tuanelle was very professional and pragmatic. Her co-host Ashley was also very welcoming. We were given a very detailed tutorial on how to use our current products, as well as methods and products that could be incorporated to achieve better results.
The ladies also discussed some upcoming products that I personally am looking forward to trying. Overall the class was great and I'm looking forward to more classes in the future! Keep it up ladies! Learn more. Monthly Trend. Another Makeup Junkie review Tony S. Lawrence C. Nellasia M. I don't usually shop in Mac but I found out that one of my favorite artists Halsey was coming out with a lipstick and I immediately needed to get it!
Tonya J. Jayde W. Gloria L. I love coming here!
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